Signalstead policies
Refund Policy
Signalstead subscriptions are sold through Paddle, our payment reseller. This page explains what to expect from billing before you subscribe.
How billing works
Each subscription period is billed in advance, and your workspace is available from the first day. For that reason, fees for a billing period that has already begun are not normally returned.
Where a refund is required by law or by Paddle's buyer terms, Paddle processes it. Nothing on this page limits those rights.
If something went wrong
If you were charged twice, charged in error, or could not use the service because of a fault on our side, write to [email protected] and we will review it with Paddle.
Raising a billing question with Paddle
For an order processed by Paddle, use the support link in your Paddle receipt or customer portal, or contact Paddle buyer support. Include the purchase email and transaction reference so Paddle can find the order. Signalstead does not receive or store full payment card details and cannot issue a refund directly from the application.
Official payment-provider policies
Operator details
Service brand: Signalstead. Designed and developed by MarginTop Solutions Pvt. Ltd., Diamond Marga, Kupondole, Lalitpur, Bagmati Province, Nepal. For billing questions, contact [email protected].